CELESTIAL INTIMA LLC
RETURNS, REFUNDS AND EXCHANGES POLICY
Effective Date: June 20, 2026
Company Information
Celestial Intima LLC
14030 Biscayne Blvd
North Miami Beach, Florida 33161
Email: gerencia@celestialintima.com
Phone: +1 (786) 495-9718
Website: www.celestialintima.us
1. POLICY OVERVIEW
At Celestial Intima LLC, we are committed to maintaining the highest standards of hygiene, quality, and customer service.
Due to the intimate nature of many of our products, all purchases are subject to the terms outlined in this Returns, Refunds and Exchanges Policy.
By completing a purchase through our website, showroom, social media channels, or any authorized sales channel, the customer acknowledges and accepts this policy.
2. ALL SALES ARE FINAL
All sales made through Celestial Intima LLC are considered final.
Except where required by applicable law, Celestial Intima LLC does not provide refunds, returns, or exchanges for purchased merchandise.
3. NO REFUNDS
Celestial Intima LLC does not offer refunds for:
• Change of mind.
• Incorrect size selection.
• Personal preference.
• Dissatisfaction unrelated to a manufacturing defect.
• Delayed use of the product.
• Gift purchases.
• Sale or promotional purchases.
Refunds will only be considered when expressly required by applicable law.
4. NO EXCHANGES
Celestial Intima LLC does not offer exchanges for products purchased through:
• Website orders.
• Showroom purchases.
• Social media purchases.
• Promotional events.
• Pop-up locations.
• Authorized representatives.
Customers are encouraged to carefully review sizing information and product descriptions before purchasing.
5. INTIMATE APPAREL RESTRICTIONS
For hygiene and sanitary protection reasons, the following items are not eligible for return, exchange, or refund:
• Bodysuits
• Lingerie sets
• Panties
• Shapewear
• Corsets
• Bralettes
• Intimate garments
• Garments worn in direct contact with the body
These restrictions apply regardless of whether the item has been worn.
6. SIZE SELECTION RESPONSIBILITY
Customers are solely responsible for selecting the appropriate size before completing a purchase.
Celestial Intima LLC provides sizing charts and product information to assist customers in making informed decisions.
Size preference, fit preference, or dissatisfaction with sizing does not constitute grounds for return, exchange, refund, or warranty coverage.
7. SALE ITEMS AND PROMOTIONAL PURCHASES
All discounted, promotional, clearance, sale, seasonal, bundle, or special campaign purchases are considered final sale.
Such items are not eligible for:
• Returns.
• Refunds.
• Exchanges.
• Store credit.
8. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
• Incorrect address.
• Incomplete address.
• Refused delivery.
• Failure to collect the package.
The customer may be responsible for any additional shipping fees required to resend the order.
Shipping charges are non-refundable.
9. LOST OR STOLEN PACKAGES
Once an order has been transferred to the shipping carrier, delivery responsibility becomes subject to carrier operations.
Celestial Intima LLC is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, stolen, misplaced, or damaged after delivery confirmation.
Customers are encouraged to contact the shipping carrier directly for assistance.
10. DAMAGED PACKAGE CLAIMS
If an order arrives visibly damaged during transportation, customers must notify Celestial Intima LLC within forty-eight (48) hours of delivery.
Customers may be required to provide:
• Photographs of the package.
• Photographs of the product.
• Delivery documentation.
Failure to report shipping damage within the required timeframe may affect claim eligibility.
11. MANUFACTURING DEFECTS
Products suspected of containing manufacturing defects may qualify for review under Celestial Intima LLC’s separate Limited Warranty Policy.
Manufacturing defect claims are not handled through this Returns, Refunds and Exchanges Policy.
Customers should refer to the applicable warranty policy for claim procedures.
12. NON-RETURNABLE CONDITIONS
Products shall not be accepted for return, refund, exchange, or review when they exhibit:
• Signs of wear.
• Odors.
• Makeup stains.
• Perfume residue.
• Lotion residue.
• Deodorant residue.
• Pet hair.
• Alterations by third parties.
• Improper laundering.
• Damage resulting from misuse.
13. POLICY MODIFICATIONS
Celestial Intima LLC reserves the right to modify this policy at any time.
Any modifications become effective immediately upon publication on the website.
14. GOVERNING LAW
This Returns, Refunds and Exchanges Policy shall be governed by and interpreted under the laws of the State of Florida.
15. CONTACT INFORMATION
Celestial Intima LLC
14030 Biscayne Blvd
North Miami Beach, Florida 33161
Email: gerencia@celestialintima.com
Phone: +1 (786) 495-9718
Website: www.celestialintima.us
